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 Technical support

 Technical Support Policy

WinSoftMagic provides technical support to registered users of the most current major versions of our software. If you purchased your software you are already registered. To learn about when support will end, see Policy for out-of-date versions, below.

1. Policy for Current Versions

WinSoftMagic offers unconditional, free technical support to registered users of current major versions of our software.

2. Policy for Out-of-Date Versions

a. Older products/versions that are still supported
For software products on an annual release cycle, free technical support will end on December 31 of the year in the title. For example, WinRemotePC 2007 will be supported through December 31, 2007. For software products that are not on an annual release cycle, free technical support for out-of-date versions continues for one year after the date of purchase.

b. Older products/versions that are no longer supported
If your software is out of date and technical support has expired we strongly recommend that you upgrade to the current version. Click here to see information about current WinSoftMagic software products.

Contact us by email at support@winsoftmagic.com

When writing, be sure to include all relevant information so that we may help you as quickly as possible.

We also usually (no obligations) do provide limited technical support to persons either evaluating our products, or using free versions.

 

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